Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlineshopoutlet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Always a pleasure to make deals with this store
They are beautiful Thank you very much I loved-
hermosas y cómodas, se pueden usar de muchas formas, y llegaron rápido,en menos de dos semanas a chile, numeración normal, soy 38 y pedí mí número y quedó perfecto
заказывала 13 августа сапожки,проглядывала уйму отзывов,переживала,что не подойдут,будут неудобные,но нетт..Они пришли 26 августа,быстро,я думала больше месяца ждать буду,легкие,удобные,я обажаю батфорды,ноги худые,вот ими и прячу,продавец отвечал на все просьбы,взяла размер 5.5 по их размерной таблице 36р,все в размер угадала,у меня стопа 23 см,на подошве так и написано.Продавец молодец,каблук удобный!!!
Todo perfecto Gracias vendedor 100% recomendable
perfectas, en talla, en tela todo muy bien, están hermosas y tal cual en la foto
Very beautiful perfect size
Same as the photo, material resembles reno. Beautiful, the taco is a bit unstable but for the prices they are more than approved
Bellas pedi one more number and they made me perfect I arrive in a month and days to copiapo chile
Always kind store your products are good quality shipping is also fast, cordial seller, always reply, the divers are elasticated velvet, the numbers always have to order two more sizes because they are small horma, but it's just that the rest is all ok thanks
Everything perfect as always thank you very much
Excellent store excellent product Thank you very much as always this shop
Excellent as always excellent store store highly recommended thank you
Here are my boots. Ordered on March 2, the store sent on March 14, and received on April 29 at ukrmail. Very happy!!! On the leg looks super)))) insole size 24 cm, my foot is wide = the seat is perfect. The heel height is 8,5 - 9 cm, the pad is comfortable, the length of the shaft is 62 cm, the fabric is faux suede, warm, while well covering the tibia and knee. But they are almost disposable! Butt, heel-cardboard)))) came not dirty, although the package was scrumptious. Only in dry weather. despite the doubtful quality, I am very pleased. The price is OK quite, even if I leave only the season. Recommend!!!
As always Exelant product had purchased before another color, impeccable long as indicated, correct number that for me is too important, arrived in exelent state, delivery before date, all perfect thank you store and AlíExpress I must say that, For me Ali is an exellent online trade industry I congratulate you, I have proved other applications as an example, joom and wish, you won in time and quality of what you opecate!
As always-Super