Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlineshopoutlet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came quite quickly, corresponds to the description
Material good, like only came a little big long, I have 1.70 height.
Lovely pants, size is accurate and quality is good!
Pants XXL for 95kg and 182cm-Super. Pants have reached in 10dni. It's already second pants from this store. Thankyou.
With this pants I look more beautiful
I got the Brown Grey XXL one. It fits perfectly! I’m 5’10” and 169 lbs and for pants / jeans I fit into 32x30. When these arrive, they will look huge. When you wash them they will shrink (a lot) so be mindful. Use my size as reference if needed.
The fabric is perfect for rl price they have I will buy more
good, but size not very accurate
ok
Супер быстрая доставка-всего две недели.Продавцу спасибо,рекомендую.Брюки маломерки,подошли только-только,Материальчик не очень.
Pants liked, light, how to wear will be time will show,
Quality norms. Size XXXL for height 192 cm most that, after washing will sit a little.
Nice pants! Took XL for height 176, weight 80 kg., came up perfectly! For such a price of 840 rubles, you can still order! Recommend!!!
Expected thin shtanka. For the summer norms. 177 cm/115 kg. It was important to have side pockets to carry documents, purse, phone and keys. I do not like any purse and purse. Recommend.
The fabric is thin, I thought that jeans, it turned out not. But for the summer-the very thing. The fabric does not stretch, go size in size. Delivery about a month. It is written that to the door, but I had to take it myself in the mail.
Delivered in 21 days, I order already second pants, another color. ordered Gray, unfortunately very similar to the pants from the robe, black look much better. In the first pants were much longer than the rope, here they were very short. At a careful inspection it turned out that from one side the seam in the photo is not visible, it's good that the main seam is not. The threads are very weak and as usual stick out from everywhere. I think for such a price normul, if you sew good threads, the pants will be excellent.
My size specify cool
Excellent!
Accurate Description. good panties. Fast shipping. Thank you store. Recommend.