Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlineshopoutlet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The belt is good as it will be worn I do not know, but I think that it's good
Excellent
Quality, packaging, skin smell-everything is super! Castle. We can not find this for 1tr!
totally satisfied in every way. two weeks to arrive. 25 days in total. great. quality, packaging and speed in shipping. I was not wrong. 100% recommended.
Bu mağazadaki tüm ürünler çok kaliteli almanızı tavsiye ederim. 3 kere Kemer ve cüzdan aldım
До Києва за 17 днів. По країні Новою Поштою. Ремінь якісний, виглядає гарно, механізми працюють відмінно.
A month to Primorsky territory. Externally looks great, soft, the fastener works well. Happy with the purchase. Recommend it.
Looks very good. Lock buckle original Let's see how it will be in operation.
Materials are good quality and original. The packaging is very beautiful and solid. Because of Covid19, the product reached me a little late. I definitely recommend the store, take without thinking.
Works flawlessly and delivered quickly. I can recommend you. Already multiple ordered!!! Always happy
Very good product, it came in 13 days. Happy to have it. Cheers
Ordered a set-bison strap and baseball cap. The package came fast in two weeks. The baseball cap on the size 60 looks funny. And the belt is power. Big and heavy, almost like a soldier. Seller put in the package gift-watch :). Thank you.
I order the second time. The belt is very cool! The first-the son wears two years and only a little on the bend began to loosen the skin. Recommend. Very fast delivery if you order in Russia, Courier. thank you.
Five days before the apartment. Great Belt. Especially liked when wearing it, it is simply tightened and fixed on the teeth on the back of the belt.